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SIGNUP20

Returns

Here at Zoom Online we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at customerservice@zoom.co.uk.

If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund.  Please note that DVDs and Blue-rays that have been opened or have had their shrink-wrap removed are not eligible for return.  You can return any item of clothing for a refund within 28 days of receiving your original order as long as it is unworn. 

You can also exchange your item within 28 days, as long as the new item has the same product code as the original product you ordered.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different prices to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

We will refund the price you purchased the item at.  If you'd like a refund for your goods but you can't return to us for any reasons, then a refund for those goods wil be at our discretion.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way! 

We are not responsible for items that are returned to us by mistake. 

Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.

In the unlikely event than an item is returned to us in an unsuitable condition, we have to send it back to you.

I have received my item but I no longer require it?
If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund . Please note that DVDs and Blu-Rays that have been opened or have had their shrink-wrap removed are not eligible for return.  Clothing returns must be unworn and still have the tags attached.

I have received an item that I didn’t order
Apologies, our mistake! You can return the item to us within 28 days of the item being dispatched to you for a full refund.

I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then Zoom.co.uk will pay for the cost of the return via a pre-paid label .In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 28 days of the item being dispatched to you and we will provide you with the relevant returns information.

How do I return an item?
To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation (RA) number.

When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead. THIS WILL BE VIA FREEPOST and there will be no charge to you.