From executive producer Martin Scorsese, The Snowman is based on Jo Nesbø's New York Times bestselling thriller series. When an elite crime squad's lead detective (Michael Fassbender) investigates the disappearance of a victim on the first snow of winter, he fears an elusive serial killer may be active again. With the help of a brilliant recruit (Rebecca Ferguson), the cop must connect decades-old cold cases to the brutal new one if he hopes to outwit this unthinkable evil before the next snowfall.
|Actor||Michael Fassbender, Rebecca Ferguson, J.K. Simmons, Val Kilmer, Chloë Sevigny, Charlotte Gainsbourg, James D'Arcy, Jakob Oftebro, Toby Jones, Jamie Clayton|
|Based on:||The novel by Jo Nesbø|
Due to the unfolding situation with Coronavirus (COVID-19) we want to keep you up to date with any changes we may need to take to protect our staff and their families in line with government directives and any impact this may have to the service we provide to you, our valued customers. We will continue to monitor the situation and will update this page as and when we need to make any changes to our service in line with government instructions and to ensure the safety of our staff and families whilst providing our service to you.
We have been working closely with our delivery partners as well as our studio and label distributors, to maintain standard delivery times and maximizing availability of products and will continue to do so. We are also migrating our distribution operations over this coming weekend to ensure that we can continue to provide a good delivery service in the coming weeks and months ahead. We are of course aiming to minimize any disruption during this short transition process and anticipate service being maintained whilst we complete this migration, however, please bear with us in case there are any minor delays in receiving your orders.
UK Delivery: Currently our UK delivery services via Royal Mail and Whistl are running well with no major disruption to our services but like all delivery services are experiencing high demand. We will continue to work closely with our delivery providers in the meantime.
EU Delivery: The situation in Europe differs by country depending on individual government directives and the situation in specific regions and you may experience some delays to your normal delivery times. Please be patient and be assured with our working hard with our delivery services to get your products to you.
In order to protect our staff and their families and in line with government policy our customer service team are now working from home. As they adapt to working remotely there may be some delays to your normal response time. Be assured we will respond to your enquiry but may take a little bit longer than usual.
All items ordered before 12:00p.m will be dispatched same day. If you experience any issues with delivery, please contact us at firstname.lastname@example.org using the details below.
1) Free UK delivery via second class post- 3-5 working days once product is dispatched
2) 1st Class delivery is £1.25 per order and takes 1-2 working days provided order is placed prior to 12pm
3) Next Day delivery (Monday to Friday only) is £5 per order provided the order is placed prior to 12pm
PLEASE NOTE ORDERS PLACED AFTER 12PM ON A FRIDAY WILL NOT BE DISPATCHED UNTIL MONDAY
How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.
Once my order has been dispatched when will I receive it?
From the time you receive your dispatch confirmation email we would expect you to receive your order:
1) For Free UK delivery 3-5 working days for deliveries within the UK once goods are dispatched.. Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order.
2) 1st Class UK delivery ( £1.25) 1-2 working days once goods are dispatched provided orders are placed prior to 12pm.
3) Next Day UK delivery (£5) next day delivery as long as orders are placed by 12pm Monday to Friday only.
Do you charge for delivery?
Delivery within the UK is free.
What do I do if I have not received my order?
Should your order not arrive within 10 days please contact us so that we can investigate with the delivery company. Please remember that we cannot investigate any missing orders until 10 working days after dispatch.
One of the items is missing from my order. What do I do?
All orders are dispatched individually. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way. Pre-orders placed with other items will be dispatched separately prior to release day.
What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered products which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection.
Which countries do you deliver to?
We currently only deliver within the UK (no delivery charge).
Am I able to change the delivery address to something other than my registered PayPal address?
At the moment we are unable to deliver to an alternative address. All items will be posted to your PayPal address.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day following the Bank Holiday.
Here at Zoom Online we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at email@example.com.
If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund. Please note that DVDs and Blu-rays that have been opened or have had their shrink-wrap removed are not eligible for return. You can return any item of clothing for a refund within 28 days of receiving your original order as long as it is unworn.
You can also exchange your item within 28 days, as long as the new item has the same product code as the original product you ordered.
If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
If you want a different item, the item you want is sold under a different product code, or the item you want is a different prices to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.
We will refund the price you purchased the item at. If you'd like a refund for your goods but you can't return to us for any reasons, then a refund for those goods wil be at our discretion.
All goods will be inspected on return.
The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way!
We are not responsible for items that are returned to us by mistake.
Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.
In the unlikely event than an item is returned to us in an unsuitable condition, we have to send it back to you.
I have received my item but I no longer require it?
If you are unhappy with your purchase you can return it to us within 28 days of the item being dispatched to you for a full refund . Please note that DVDs and Blu-Rays that have been opened or have had their shrink-wrap removed are not eligible for return. Clothing returns must be unworn and still have the tags attached.
I have received an item that I didn’t order
Apologies, our mistake! You can return the item to us within 28 days of the item being dispatched to you for a full refund.
I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then Zoom.co.uk will pay for the cost of the return via a pre-paid label .In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 28 days of the item being dispatched to you and we will provide you with the relevant returns information.
How do I return an item?
To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation (RA) number.
When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and if not available a refund will be given instead. THIS WILL BE VIA FREEPOST and there will be no charge to you.